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High quality products that do the job right the first time.

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Our Promise

We know that having high quality products to get the job done, with prompt delivery, and exceptional levels of service, provide you with what you are looking for in a supplier. That's why these pillars provide us with the foundation for being easy to do business with for all of our customers: Cleaning Professionals and Professionals Who Clean.

Accuracy

98%
Accurate

There is nothing more frustrating than not receiving what you ordered. So, we have developed the ideal system of create checks and balances to ensure your order is accurate - from price to case size to quantity.

In 2018, 98% of orders were delivered accurately to your place of business.

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Available

96%
Available

We make the majority of our products here in the United States allowing us to control the quality and inventory of our products. We continuously invest in technology and equipment to improve our processes so that the products you want, are available when you want them.

Over 33,000 orders placed in 2018 —96% shipped in full.

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Responsive

99%
Responsive

Our Customer Experience team is dedicated to being available when you need us. Whether you want to place an order, resolve an issue or have a question, our team is standing by to assist you. And if talking on the phone isn't your thing, then check out our chat feature or send us an email at customerservice@neutronindustries.com.

We received over 12,000 calls in 2018 and 99% were answered all within 30 seconds.

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Quick

90%
Quick

We know that you have many options when it comes to cleaning supplies so we want to make it quick and easy to get the products you need with no hassle factor. We have made it our focus to improve our processes so that we get your product out the door as quick as possible. Coming soon we are taking it one step farther with adding an expedited freight option.

In 2018, 90% of 33,689 orders shipped within 24 hours.

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