Neutron Industries Returns & Cancellations Policy
At Neutron Industries we stand behind our entire line of products with a 100% Performance Guarantee. Our objective is to make sure that your purchasing experience is wonderful and worry-free. If, for ANY REASON, you are not completely satisfied with your purchase, you may return your product for a full refund or credit of the original purchase price. We will also provide FREE return shipping.
Simply follow these instructions if you wish to return your product:
- Contact us by phone or submit an RMA request by clicking here within 14 days of receiving your order. We will quickly provide you a Return Merchandise Authorization (RMA) confirmation number along with a pre-paid postage return label.
- Return package must be received within 30 days of the original delivery date.
- Refunds or credits can only be issued after we have received the original merchandise back.
- Returned items must be in the original condition you received them in.
- We can only accept unopened product for return (except for one unit that you opened to test the performance of the product).
- Orders placed using NET 30 payment terms will be credited to your account upon receipt of the product unless a refund is requested after payment has been remitted. Orders placed using a credit card will be refunded within five business days upon receipt of the product.